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Pre-payment and post-payment instructions are important parts of ShopOnCloud’s manual payment methods. They provide customers with the unique opportunity to include snippets of information about how they want their payments to be handled.
Furthermore, providing customers with the ability to add pre-payment and post-payment instructions makes it much easier for shop owners to handle orders properly and ensure customer satisfaction.
Customer satisfaction affects your business revenue. Low customer satisfaction levels mean retention rates will likely be low. Therefore, features like pre-payment and post-payment instructions are pivotal since they improve the shopping experience for customers, boost customer satisfaction, and increase retention rates.
This step-by-step guide will help you set up pre-payment and post-payment instructions for manual payment methods on your ShopOnCloud store.
Step 1 - Log in to your ShopOnCloud account.
Step 2 - Click on Settings on the left side menu.
Step 3 - Click on Payment under the settings section.
Step 4 - Scroll down the Manual Payment Method section.
Step 5 - Click the Edit icon on the relevant payment method
Step 6 - Go to the pre-payment instructions field.
Step 7 - Next, type in your pre-payment instructions in the text field by clicking Add.
Step 8 - Next, go to the post-payment instructions field
Step 9 - Next, type in your post-payment instructions in the text field by clicking Add
Step 10 - Finally, click the SAVE button.