How to Manage Your Orders

Seamless management of orders is essential to the success of any online store. ShopOnCloud provides store owners with an easy process to manage your orders, while helping you to streamline your business process and keep your customers up to date with the status of their order through email and SMS. You can manage your orders at the Orders Page of your console. Any updates regarding the orders can be handled on the same platform, helping you to deliver a better shopping experience to the customer.Follow the easy steps below and learn how to manage orders at your Shop on Cloud.

Step 1 - Log in to your ShopOnCloud account.

Step 2 - Click on “Orders” on the left side menu.

Step 3 - Click the “Change Status” button next to the respective customer’s orders.

Step 4 - Select the Status of the order. This has to be the current status of the order.

Step 5 - You can Notify the Admin or Notify the Customer according to your wish.

Step 6 - Click the “Submit” button to save changes.

Now you have updated the status of an order. You can also print this order following the instructions listed below.

Print a User Order

You have the option to print your order using the “Print” icon.

Check Information of a Product in the Order

The information about the product in order can be checked using the Product Information icon.

Change the Status of an Order

The status of an order in the process can be updated in the orders Page of your console.

Step 1 - Click on the “Change Status” button and select the Order Status as, “Processing”.

Step 2 - Notify the Admin or Notify the Customer according to your wish.

Step 3 - Click “Submit” to save changes.

You have successfully updated the status of an order in process.

When an order is being prepared, click the Product Status Change icon and click on the “Preparation” button.

When an Order is Ready

Step 1 - Click the “Change Status” button.

Step 2 - Select the status of the order.

Step 3 - You can Notify the Admin or Notify the Customer according to your wish.

Step 4 - Click “Submit” to continue.

Step 5 - Click the “Product Status Change” icon.

Step 6 - Click on the “Ready” button.

Step 7 - Click the “Change Status” button and select the status of the order.

Step 8 - You can Notify the Admin or Notify the Customer according to your wish.

Step 9 - Click “Submit”.

Now your customer knows that the order is ready.

When an Order is Complete

Step 1 - Click the “Change Payment Status” button and select the status of the payment. (Select “Success” if the payment has been received)

Step 2 - Click “Submit”.

Step 3 - Click the “Change Status” button.

Step 4 - Select the order status as “Completed”.

Step 5 - You can Notify the Admin or Notify the Customer according to your wish.

Step 6 - Click “Submit” to save changes.

Now you have successfully finished an order while keeping the relevant parties updated about the status of the order. Continue this process with all the orders at your Shop on Cloud to deliver better customer service.